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Monday - Friday, 8:30 a.m. to 5 p.m. ET
1-877-PRTZ LUV (1-877-778-9588)

Frequently Asked Questions:

What allergens are found in Auntie Anne's products?
Our products contain trace, or intentional amounts, of milk, eggs, wheat, soy, peanuts and tree nuts. For a complete list of potential food allergens in our products, please see our product allergen fact sheet. If you would like to speak to someone about our products, please call 1-877-778-9588, or email us at nutrition@auntieannes.com. Learn more about allergens in our fundraising products or frozen grocery products.
Does Auntie Anne's offer any coupons?
We share exclusive coupons and rewards through our My Pretzel Perks mobile app. You can download our My Pretzel Perks app for your Apple or Android phone. Here are some of the perks of having the Auntie Anne's My Pretzel Perks app:
  • Free pretzel after your first purchase of $1.00 or more
  • Free pretzel every 300 points
  • 10 points for every $1 spent
  • Exclusive new product news
  • Special rewards and offers
How do I join Auntie Anne's My Pretzel Perks rewards program?
Joining is easy and rewarding. You can download our My Pretzel Perks app to start collecting rewards with each purchase.
Does Auntie Anne's have gift cards for sale?
Yes. Auntie Anne's gift cards are available for purchase at participating Auntie Anne's locations. Please note that some travel venues and other unique locations may not be able to sell or accept gift cards.
eGift Cards are also available for purchase here.
Where can I use my Auntie Anne's gift card?
Auntie Anne's gift cards are redeemable at participating Auntie Anne's locations within the United States. Please note that some travel venues and other unique locations may not be able to process.
How can I check the balance of my Auntie Anne's gift cards?
You can check the balance of your Auntie Anne's gift card here. Please note, if your gift card does not have a pin number, email customercare@auntieannes.com to request your balance.
Can I link my Auntie Anne's gift card to My Pretzel Perks app?
You cannot link your Auntie Anne's gift card to your My Pretzel Perks rewards app at this time.
Who can I talk to about my Auntie Anne's experience?
We welcome your comments. To submit questions or concerns regarding your visit to any of our locations, please complete the Contact Us Form. You can also contact us on Facebook or Twitter.
Where do I take the Pretzel Talk survey?
The Pretzel Talk survey can be completed here.
How can I contact Auntie Anne's?
Corporate Headquarters
Auntie Anne's

48 - 50 West Chestnut Street
Suite 200
Lancaster, PA 17603

1-877-778-9588
717-435-1435
We can also be reached on Facebook or Twitter.
How does Auntie Anne's handle donation requests?
Because Auntie Anne's is a franchise organization, please contact your local Auntie Anne's for donation requests.
What fundraising options does Auntie Anne's offer?
Auntie Anne's offers great fundraising ideas that include our well-known pretzels, as well as some products that are unique to our fundraising line.

Available products include: Complete our information request form to get the process started today.
How does the Original Pretzel have only 5 grams of fat?
It's true. Our Original Pretzel only contains 5 grams of fat, and, yes, it is lightly dipped in butter. Since Auntie Anne's Pretzels are made fresh in our stores, you can request your pretzel without butter for a lower calorie option or order your pretzel without salt. You may not know that our Original, Cinnamon Sugar, Raisin, Jalapeño and Roasted Garlic & Parmesan Pretzels, when served without butter, average just 1 gram of fat. Visit our nutrition section to find out more.
How can I reheat my pretzels at home?
Here are our suggestions for reheating your pretzel:
  • Conventional Oven/Toaster Oven: Preheat oven to 400°. If pretzel is frozen, allow it to thaw. Wrap pretzel in foil and bake approximately 3 minutes.
  • Microwave Oven: If pretzel is frozen, allow it to thaw. Microwave pretzel for approximately 10-15 seconds on medium setting. Repeat as necessary.
What is the nutritional information for Auntie Anne's menu items?
For nutritional information, please see the detailed nutrition information on each product page, or reference our Nutrition Guide for our full list of products.
How can I make your pretzels at home?
With the Auntie Anne's Pretzels & More Homemade Baking Mix, you can enjoy our freshly baked pretzels anytime hunger calls. Auntie Anne's special recipe lets you mix, twist and bake 10 Original or Cinnamon Sugar Pretzels, 15 Pretzel Dogs, or a variety of other products.
Where can I buy Auntie Anne's Pretzels & More Homemade Baking Mix?
Our Pretzels & More Homemade Baking Mix can be only be purchased through select retailers.
How fast can an Auntie Anne's Pretzel be rolled?
The fastest pretzel roller in the Auntie Anne's family can roll and twist a pretzel in 3.5 seconds.
Where can I find information on Auntie Anne's for a school project?
You've come to the right place. All the information you need should be available on our website. If you still have questions, please contact us to find out more.
Is Auntie Anne a real person?
Yes, "Auntie Anne" Beiler founded Auntie Anne's in 1988. She and her husband, Jonas, opened a farmers market stand that originally sold many different snacks, including pretzels and her Old-Fashioned Lemonade. After a little experimentation, the dough our company uses for all of our fresh pretzels was born. In 2005, Anne sold the company and is proud of what she started.

Career & Franchise Questions

Where can I find information about owning an Auntie Anne's store location?
Details on owning an Auntie Anne's franchise, including cost, application process and franchisee support structure, are available on our franchising website. If you would like to speak to someone directly about owning an Auntie Anne's location, use the contact form on the franchising website, or call us at 1-877-PRTZ-LUV (778-9588), option 2.
How can I work for Auntie Anne's?
There are many career opportunities available at Auntie Anne's. If you would like to work for a specific location, please contact the manager at your local store. If you are interested in working in our corporate office, please visit our Careers page and review our available career opportunities. We look forward to hearing from you soon.

Frozen Soft Pretzels

What allergens are in Auntie Anne's frozen grocery products?
Allergens with the product and facility are listed below. Allergens within the product itself are also listed on the packaging.
Classic Pretzels and Nuggets:
  • Contain Wheat and Milk
  • Manufactured in a facility that processes Wheat, Milk and Soy

Inclusions (butter, salt, cinnamon sugar):
  • Manufactured in a facility that processes Milk and Soy

Pretzel Dogs:
  • Contain Wheat
  • Manufactured in a facility that processes Wheat, Milk and Soy

Pretzel Sandwiches:
  • Contain Wheat, Milk and Soy
  • Manufactured in a facility that processes Wheat, Milk, Soy and Eggs
What is the expiration date?
Lot code and expiration dates can be found on the product's side panel. To ensure quality, product (including all package contents) should remain frozen.
Is this the same product that is sold at Auntie Anne's franchise locations?
Products sold at Auntie Anne's franchise locations are baked fresh in-store. In order to provide you with a great Auntie Anne's experience at home, we use the same proprietary blend of flour used in our stores.
Are the frozen pretzel products trans fat-free?
All frozen products are trans fat-free.
Are the frozen pretzel products kosher?
The Auntie Anne's Frozen Pretzel and Nugget products are kosher-dairy. The Pretzel Pocket Sandwiches and Pretzel Dog are not kosher.
Are the frozen pretzel products gluten-free?
No, none of the pretzel products are gluten-free.
Do all of the ingredients in the package need to be frozen?
Yes. The product (including all package contents) should remain frozen until use.
Where can I purchase frozen pretzel products?
The Auntie Anne's® Frozen Pretzels are available through the following retailers:
  • Stop & Shop
  • Giant
  • Martin's
  • Price Chopper
  • Redner's
  • Key Food
  • SuperValu
  • Winn Dixie
  • Bi-Lo
  • Lowes Foods
  • Jewel-Osco
  • Schnuck's
  • Target
  • Albertson's
  • Vons
  • HEB
  • Meijer
Not all products are available in all stores. Please confirm product availability with your local retailer. We are currently expanding our presence, so be sure to check back for the most up-to-date listing of merchants.
How do I prepare my frozen pretzel product?
Classic Soft Pretzel:
Oven or Toaster Oven Instructions:
  1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
  2. Preheat oven or toaster oven to 425° and place frozen pretzels on a baking sheet.
  3. Bake for 4–6 minutes.
  4. Spread/brush butter onto hot pretzel.
  5. Sprinkle salt on pretzel, and enjoy!

Toaster Instructions:
  1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
  2. Place frozen pretzel in wide-mouth toaster.
  3. Toast for 3–4 minutes on medium temperature.
  4. Spread/brush butter onto hot pretzel.
  5. Sprinkle salt onto pretzel, and enjoy!

Microwave Instructions:
  1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
  2. Microwave frozen pretzel on high for 30–40 seconds.
  3. Spread/brush butter onto hot pretzel.
  4. Sprinkle salt on pretzel, and enjoy!
Note: Due to differences in all ovens, heating directions may need to be adjusted.

Classic Pretzel Nuggets:
Oven or Toaster Oven Instructions:
  1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
  2. Preheat oven or toaster oven to 425°.
  3. Remove frozen nuggets from pouch and place on a baking sheet.
  4. Bake in oven for 3–5 minutes or until heated through.
  5. Spread/brush butter onto heated nuggets and sprinkle on salt. Enjoy!

Microwave Instructions:
  1. Heat unopened, frozen butter packet in microwave for 30–40 seconds.
  2. Heat unopened nugget pouch in microwave for 20 seconds or until heated through.
  3. Carefully open nugget pouch, add butter and shake.
  4. Sprinkle on salt. Enjoy!
Note: Due to differences in all ovens, heating directions may need to be adjusted

Pretzel Dog:
Oven or Toaster Oven Instructions
  1. Preheat oven or toaster oven to 400°.
  2. Remove Pretzel Dog from plastic wrap.
  3. Place pretzel dog on microwave-safe plate; heat on high for 60 seconds.
  4. Remove from microwave and place pretzel dog on a baking sheet.
  5. Bake in oven for 4 to 5 minutes or until exterior is crispy and internal temperature reaches a minimum of 165.
  6. Enjoy!

Microwave Instructions:
  1. Remove Pretzel Dog from plastic wrap and place on a microwave-safe plate.
  2. Microwave for 60–90 seconds or until internal temperature reaches a minimum of 165.
  3. Enjoy!
Note: Due to differences in all ovens, heating directions may need to be adjusted

Pretzel Pocket Sandwiches:
Oven or Toaster Oven Instructions
  1. Preheat oven or toaster oven to 400°.
  2. Remove pretzel pocket from plastic wrap.
  3. Wrap completely in aluminum foil and place on a baking sheet.
  4. Bake for 36 minutes or until crispy.
  5. Remove pretzel pocket from oven and wait two minutes.
  6. Enjoy!

Microwave Instructions:
  1. Remove pretzel pocket from plastic wrap and place on microwave-safe plate.
  2. Microwave individual pretzel pocket for 90 seconds.
  3. Enjoy!
Note: Due to differences in all ovens, heating directions may need to be adjusted
What should be included in each frozen product package?
Classic Soft Pretzel:
  • Five pretzels
  • Five butter packets
  • One salt packet

Classic Nuggets:
  • Four pouches containing approximately 10 nuggets each
  • Four butter packets
  • One salt packet

Pretzel Dogs:
  • Four individually wrapped Pretzel Dogs

Pretzel Sandwiches:
  • Two individually-wrapped Pretzel Sandwiches

Pretzels & More Homemade Baking Mix

What allergens are in Auntie Anne's Pretzels & More Homemade Baking Mix?
Our Pretzels & More Homemade Baking Mix contains wheat, which is a known allergen.
Where can I get instructions for Auntie Anne's Pretzels & More Homemade Baking Mix?
Every Pretzels & More Homemade Baking Mix should come with baking directions. If your baking mix arrives without them, download the instructions in English or Spanish here.
How much yeast is needed if it wasn't included in my mix?
We apologize that your mix didn't include a necessary ingredient. If you have yeast accessible, please use 1 tablespoon.
Are holes in the dough mix bag normal?
Yes, the small holes in the dough mix bag are placed there intentionally to prevent the bag from breaking open during packaging and shipping.
Do you have additional instructions or tips?
Please watch our demonstration video for more information on making pretzels, pizza and monkey bread with your Homemade Baking Kit.
Can I make the dough mix in a bread machine?
Yes. Follow the instructions from steps 1 to 3 under the dough preparation section. Bread machines vary, but the total mixing time should not exceed 15 minutes.
Can I make other snacks besides pretzels with the mix?
The dough is versatile. We encourage you to check out our favorite list of soft pretzel recipes to see how you can make a variety of items such as breakfast pastries, appetizers, snacks, main dishes, breads, and desserts.
How long does it take to make pretzels?
Approximately one hour from start to finish including 30 minutes to let the dough rise. Here's a break-down of the time typically required for each step involved:
  • MIX 10 minutes
  • SIT 30 minutes
  • TWIST 10 minutes
  • BAKE 10 minutes
What is sodium bicarb, and what purpose does it serve?
Sodium bicarb is another name for baking soda. This ingredient helps the pretzels bake to a golden brown.
Where should I place the dough to rise?
We recommend heating your oven to 200° and placing the dough in a bowl on top of the oven to rise. A spot with a lot of sunlight or on top of the refrigerator are also good options.
How much baking soda is needed if it wasn't included in my mix?
We apologize your mix didn't include a necessary ingredient. If you have baking soda accessible, please use 6 tablespoons.
Can I freeze the dough and make the pretzels later?
We recommend baking all the pretzels and then freezing them to enjoy at a later time. Freezing and reheating instructions are included below.
Freezing instructions:
  • Place baked, cooled pretzels in sealed bag and freeze.

Reheating instructions:
  • Conventional/Toaster Oven: Preheat oven to 400°; allow pretzels to thaw; wrap in foil and bake for 3 minutes.
  • Microwave Oven: Allow pretzels to thaw; microwave approximately 10–15 seconds on a medium setting; repeat as necessary.

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