To our loyal pretzel fans,
We hope you, your families, and loved ones are staying safe and healthy during
this time as we all continue to manage through the COVID-19 pandemic. The past
few months have brought challenges for many across the country, and on behalf
of the entire Auntie Anne’s team and our franchisees, we want to thank you for
your trust and for allowing us to continue to serve you.
For more than 32 years, Auntie Anne’s has been dedicated to our Threefold
Philosophy of serving a fresh, hot, golden brown pretzel in a sparkling clean
store, with friendly, courteous service - and that has not changed!
At Auntie Anne’s locations across the U.S., our franchisees and crew members
have done an incredible job adapting to the current realities and providing
the same superior pretzel snacks and service you expect through mobile
ordering, curbside pickup, and delivery.
Now, as state and local governments and public health authorities are
announcing reopening plans for some communities, we are reopening our stores
in accordance with their guidance.
As we come together again, we are focused on taking steps to help our crew
members and guests feel comfortable in our locations. In addition to all
precautionary procedures currently in place for our take-out and delivery
service, we are implementing the following when our stores reopen:
Following guidance from national and local health organizations, including
the Center for Disease Control & Prevention
Adhering to enhanced cleaning and sanitation procedures
Delivering your pretzels to you hands-free, from 525 degree oven to
Providing team members with personal protective equipment, including face
coverings and gloves
- Providing hand sanitizer for team members and guests
Using floor decals to remind guests to keep to social distancing protocols
Continuing to offer mobile ordering, curbside pickup, and delivery for
guests who prefer to snack in their own homes
Allowing for contactless payment at the store with the guest’s personal
Directing team members to stay home if they experience fever or any COVID-19
- Ensuring team members are trained on new procedures and protocols
As we continue to adapt to this “new normal,” we remain committed to making
you feel comfortable in our stores and we will continue to closely monitor
updates and recommendations from the CDC. We look forward to welcoming you at
one of our Auntie Anne’s locations soon to bring some pretzel joy to your day.
Stay safe and we hope to see you soon!